{"id":3960,"date":"2025-11-15T16:37:48","date_gmt":"2025-11-15T16:37:48","guid":{"rendered":"https:\/\/tourcruiser.com\/?page_id=3960"},"modified":"2026-02-26T06:58:28","modified_gmt":"2026-02-26T06:58:28","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/tourcruiser.com\/uk\/shipping-policy\/","title":{"rendered":"Versandrichtlinie"},"content":{"rendered":"\t\t
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Shipping Policy<\/h2>

Thank you for shopping with TOURCRUISER PTE. LTD.
This Shipping Policy explains how we process, ship, and deliver your orders.<\/p>

1. Order Processing Time<\/h3>

All orders are processed within 1\u20133 business days.
Orders are not shipped or delivered on weekends or public holidays.
Once your order has been dispatched, you will receive a confirmation email.<\/p>

During periods of high order volume, processing times may be slightly extended.<\/p>

2. Shipping Methods & Delivery Time<\/h3>

We offer worldwide shipping. Estimated delivery times:<\/p>

Region<\/th>Estimated Delivery Time<\/th><\/tr><\/thead>
United States<\/td>8\u201312 business days<\/td><\/tr>
Germany<\/td>8\u201312 business days<\/td><\/tr>
United Kingdom<\/td>8\u201312 business days<\/td><\/tr>
Italy<\/td>8\u201312 business days<\/td><\/tr>
France<\/td>8\u201312 business days<\/td><\/tr><\/tbody><\/table><\/div><\/div>

Delivery times may vary depending on customs clearance, weather conditions, or logistical delays.<\/p>

3. Shipping Costs<\/h3>

Shipping costs are calculated at checkout based on your location.
We occasionally offer free shipping promotions.<\/p>

4. Order Tracking<\/h3>

Once your order has been dispatched, you will receive an email including:<\/p>

  • Tracking number<\/li>
  • Tracking link<\/li><\/ul>

    Please note that tracking information may take 24\u201348 hours to update.<\/p>

    5. Incorrect Address<\/h3>

    Customers are responsible for providing a correct and complete shipping address.<\/p>

    If the address is incorrect:<\/p>

    Please contact us immediately at support@tourcruiser.com.
    Orders that have already been dispatched cannot be modified.<\/p>

    TOURCRUISER PTE. LTD is not responsible for lost parcels due to an incorrect address provided by the customer.<\/p>

    6. Customs Duties, Taxes & Fees<\/h3>

    International orders may be subject to:<\/p>

    • Customs duties<\/li>
    • Import taxes<\/li>
    • Handling fees<\/li><\/ul>

      These charges are not included in the product price or shipping costs.
      Customers are responsible for any additional fees imposed by their country.<\/p>

      7. Lost or Delayed Parcels<\/h3>

      We are not liable for delays caused by:<\/p>

      • Customs clearance<\/li>
      • Courier errors<\/li>
      • Weather conditions<\/li><\/ul>

        If your parcel is considered lost, please contact us and we will assist you with tracking.<\/p>

        8. Damaged Parcels<\/h3>

        If your item arrives damaged:<\/p>

        • Take clear photos of the packaging and item<\/li>
        • Email us within 48 hours at: support@tourcruiser.com<\/li><\/ul>

          Depending on the case, we will offer a replacement or refund.<\/p>

          9. Contact Us<\/h3>

          For shipping enquiries, please contact us:<\/p>

          Email: support@tourcruiser.com
          Address: E21 25 Church St, Blackburn BB1 5AF, United Kingdom<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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