Shipping Policy

Thank you for shopping with TOURCRUISER PTE. LTD.
This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or public holidays.
Once your order has been dispatched, you will receive a confirmation email.

During periods of high order volume, processing times may be slightly extended.

2. Shipping Methods & Delivery Time

We offer worldwide shipping. Estimated delivery times:

Delivery times may vary depending on customs clearance, weather conditions, or logistical delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location.
We occasionally offer free shipping promotions.

4. Order Tracking

Once your order has been dispatched, you will receive an email including:

• Tracking number
• Tracking link

Please note that tracking information may take 24–48 hours to update.

5. Incorrect Address

Customers are responsible for providing a correct and complete shipping address.

If the address is incorrect:

Please contact us immediately at [email protected].
Orders that have already been dispatched cannot be modified.

TOURCRUISER PTE. LTD is not responsible for lost parcels due to an incorrect address provided by the customer.

6. Customs Duties, Taxes & Fees

International orders may be subject to:

• Customs duties
• Import taxes
• Handling fees

These charges are not included in the product price or shipping costs.
Customers are responsible for any additional fees imposed by their country.

7. Lost or Delayed Parcels

We are not liable for delays caused by:

• Customs clearance
• Courier errors
• Weather conditions

If your parcel is considered lost, please contact us and we will assist you with tracking.

8. Damaged Parcels

If your item arrives damaged:

• Take clear photos of the packaging and item
• Email us within 48 hours at: [email protected]

Depending on the case, we will offer a replacement or refund.

9. Contact Us

For shipping enquiries, please contact us:

Email: [email protected]
Address: E21 25 Church St, Blackburn BB1 5AF, United Kingdom