{"id":4019,"date":"2025-11-16T10:54:53","date_gmt":"2025-11-16T10:54:53","guid":{"rendered":"https:\/\/tourcruiser.com\/?page_id=4019"},"modified":"2026-03-03T19:51:20","modified_gmt":"2026-03-03T12:51:20","slug":"canceling-or-changing-order","status":"publish","type":"page","link":"https:\/\/tourcruiser.com\/fr\/canceling-or-changing-order\/","title":{"rendered":"Canceling or Changing order"},"content":{"rendered":"\t\t
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Annulation ou modification de votre commande<\/h2>

Derni\u00e8re mise \u00e0 jour : 11 novembre 2025<\/strong><\/p>

Nous comprenons que les plans peuvent changer.
Sur cette page, vous trouverez des informations sur la mani\u00e8re d\u2019annuler ou de modifier votre commande.
Veuillez lire attentivement les informations ci-dessous, car la possibilit\u00e9 d\u2019annulation ou de modification d\u00e9pend du statut de votre commande.<\/p>

1. Annulation de votre commande<\/h2>

Vous pouvez demander l\u2019annulation de votre commande dans un d\u00e9lai de 2 heures<\/strong> apr\u00e8s l\u2019avoir pass\u00e9e, \u00e0 condition qu\u2019elle n\u2019ait pas encore \u00e9t\u00e9 trait\u00e9e ou exp\u00e9di\u00e9e.<\/p>

Pour annuler votre commande, veuillez nous contacter imm\u00e9diatement \u00e0 :<\/p>

\ud83d\udce7 support@tourcruiser.com<\/strong><\/p>

Si votre commande a d\u00e9j\u00e0 \u00e9t\u00e9 trait\u00e9e ou exp\u00e9di\u00e9e, l\u2019annulation n\u2019est plus possible.
Dans ce cas, vous pourrez utiliser notre Politique de retour & remboursement<\/strong> apr\u00e8s r\u00e9ception du colis.<\/p>

2. Modification de votre commande<\/h2>

Vous pouvez demander les modifications suivantes :<\/p>

  • Mise \u00e0 jour de l\u2019adresse de livraison<\/li>
  • Modification de la variante du produit (couleur, taille, style)<\/li>
  • Mise \u00e0 jour des informations client<\/li>
  • Modification de la quantit\u00e9 command\u00e9e<\/li><\/ul>

    Les modifications sont possibles uniquement dans un d\u00e9lai de 12 heures<\/strong> apr\u00e8s la commande, avant le d\u00e9but du traitement.<\/p>

    Pour demander une modification, veuillez envoyer un e-mail \u00e0 :<\/p>

    \ud83d\udce7 support@tourcruiser.com<\/strong><\/p>

    Les modifications ne peuvent pas \u00eatre garanties si la commande a d\u00e9j\u00e0 \u00e9t\u00e9 trait\u00e9e.<\/p>

    3. Adresse de livraison incorrecte<\/h2>

    Si vous avez fourni une adresse incorrecte :<\/p>

    • Contactez-nous imm\u00e9diatement<\/li>
    • La modification d\u2019adresse est possible uniquement si la commande n\u2019a pas encore \u00e9t\u00e9 exp\u00e9di\u00e9e<\/li><\/ul>

      TOURCRUISER PTE. LTD<\/strong> d\u00e9cline toute responsabilit\u00e9 en cas de perte de colis due \u00e0 une adresse incorrecte fournie par le client.<\/p>

      4. Commande d\u00e9j\u00e0 exp\u00e9di\u00e9e<\/h2>

      Si votre commande a d\u00e9j\u00e0 \u00e9t\u00e9 exp\u00e9di\u00e9e :<\/p>

      • L\u2019annulation ou la modification n\u2019est plus possible<\/li>
      • Vous pouvez retourner l\u2019article apr\u00e8s r\u00e9ception conform\u00e9ment \u00e0 notre politique de retour & remboursement<\/li>
      • Les frais de livraison ne sont pas remboursables<\/li><\/ul>

        5. Contact<\/h2>

        Pour toute question concernant l\u2019annulation ou la modification de votre commande :<\/p>

        \ud83d\udce7 support@tourcruiser.com<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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