{"id":12,"date":"2025-11-16T10:46:08","date_gmt":"2025-11-16T10:46:08","guid":{"rendered":"https:\/\/tourcruiser.com\/?page_id=12"},"modified":"2026-03-03T19:49:59","modified_gmt":"2026-03-03T12:49:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/tourcruiser.com\/fr\/refund_returns\/","title":{"rendered":"Refund & Returns Policy"},"content":{"rendered":"\t\t
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Politique de remboursement & de retour<\/h2>

Derni\u00e8re mise \u00e0 jour : 11 novembre 2025<\/strong><\/p>

Merci pour votre achat chez TOURCRUISER PTE. LTD<\/strong>.
Nous souhaitons que vous soyez enti\u00e8rement satisfait(e) de votre achat.
Veuillez lire attentivement notre politique de remboursement et de retour.<\/p>

1. Conditions d\u2019\u00e9ligibilit\u00e9 au retour<\/h2>

Pour \u00eatre \u00e9ligible \u00e0 un retour :<\/p>

  • Les articles doivent \u00eatre non utilis\u00e9s, non port\u00e9s et non endommag\u00e9s.<\/li>
  • Les articles doivent \u00eatre dans leur emballage d\u2019origine.<\/li>
  • Le retour doit \u00eatre effectu\u00e9 dans un d\u00e9lai de 15 jours apr\u00e8s la livraison.<\/li><\/ul>

    2. Articles non retournables<\/h2>

    Les retours ne sont pas accept\u00e9s pour :<\/p>

    • Les articles personnalis\u00e9s ou fabriqu\u00e9s sur mesure<\/li>
    • Les articles en vente finale (Final Sale)<\/li>
    • Les cartes-cadeaux<\/li><\/ul>

      3. Proc\u00e9dure de retour<\/h2>

      Pour initier un retour :<\/p>

      1. Envoyez un e-mail \u00e0 support@tourcruiser.com<\/strong> avec votre num\u00e9ro de commande.<\/li>
      2. Attendez l\u2019approbation du retour ainsi que les instructions de renvoi.<\/li>
      3. Renvoyez l\u2019article \u00e0 l\u2019adresse indiqu\u00e9e par nos soins.<\/li><\/ol>

        Important :<\/strong><\/p>

        • Les retours sans autorisation pr\u00e9alable ne seront pas accept\u00e9s.<\/li>
        • Les frais de retour sont \u00e0 la charge du client, sauf si l\u2019article est d\u00e9fectueux ou endommag\u00e9.<\/li><\/ul>

          4. Articles endommag\u00e9s ou d\u00e9fectueux<\/h2>

          Si votre article arrive endommag\u00e9 ou d\u00e9fectueux :<\/p>

          • Prenez des photos de l\u2019article et de l\u2019emballage.<\/li>
          • Contactez-nous dans les 48 heures suivant la livraison.<\/li><\/ul>

            Nous vous enverrons un article de remplacement ou proc\u00e9derons au remboursement.
            Aucun frais ne sera factur\u00e9 pour le retour d\u2019un article d\u00e9fectueux.<\/p>

            5. Remboursements<\/h2>

            Une fois votre retour re\u00e7u et inspect\u00e9 :<\/p>

            • Nous vous informerons par e-mail de l\u2019approbation ou du refus du remboursement.<\/li>
            • En cas d\u2019approbation, le remboursement sera effectu\u00e9 dans un d\u00e9lai de 3 \u00e0 7 jours ouvrables via le mode de paiement initial.<\/li><\/ul>

              Les frais d\u2019exp\u00e9dition ne sont pas remboursables, sauf en cas d\u2019erreur de notre part.<\/p>

              6. \u00c9changes<\/h2>

              Nous rempla\u00e7ons uniquement les articles d\u00e9fectueux ou endommag\u00e9s.<\/p>

              7. Remboursements retard\u00e9s ou manquants<\/h2>

              Si vous n\u2019avez pas encore re\u00e7u votre remboursement :<\/p>

              • V\u00e9rifiez votre compte bancaire ou contactez votre \u00e9metteur de carte.<\/li>
              • Contactez votre prestataire de paiement.<\/li>
              • Si le probl\u00e8me persiste, envoyez-nous un e-mail \u00e0 support@tourcruiser.com<\/strong><\/li><\/ul>

                8. Annulation de commande<\/h2>

                Vous pouvez annuler votre commande dans les 2 heures suivant l\u2019achat.
                Les commandes d\u00e9j\u00e0 exp\u00e9di\u00e9es ne peuvent pas \u00eatre annul\u00e9es.<\/p>

                9. Contact<\/h2>

                Pour toute question concernant les retours ou remboursements :<\/p>

                E-mail : support@tourcruiser.com<\/strong>
                Adresse du bureau : Zone commerciale, Rue Alain Mimoun, 06200 Nice, France<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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